Facilities
The Guineas provides a number of facilities to visitors, designed to make your visit as convenient and enjoyable as possible.
Should you wish to suggest any additional facilities or services that would help or improve your shopping experience at The Guineas, please use our feedback form to comment.
Free Wifi
Free ‘Love Newmarket’ WiFi is available throughout the centre. Look out for the QR codes and signs for more information.
Customer Toilets
Male and female toilets are situated at the main entrance to the centre at the multi-storey car park, together with disabled and family facilities.
The toilets are managed by West Suffolk Council. Please direct any queries to 01638 719 749 or 01638 719 000.
Pick Up Your Online Shopping
You can collect your shopping from our Amazon Locker called ‘felton’
Cycle
There are more than 20 cycle racks located directly outside the main entrance of The Guineas Shopping Centre. National cycle route 51 leads to Newmarket From as far away as Oxford and Harwich. Click here for map
Safety and Security
CCTV is in operation throughout the centre to ensure the safety and security of all shoppers. We also operate a no smoking policy at The Guineas.
We hold Automated External Defibrillators (AED’s) at the centre in case of emergency.
Lost Property
Any lost property found in the centre is handed into the security office. If you have lost something, please call Centre Management on 01638 665 809 or Security on 07494 74 94 96.
The Centre Management Office is located on the second floor of Rookery House.
Lifts and Accessibility
A lift is located in Rookery House, and all public areas of the shopping centre have disabled access.
Hire an electric wheelchair or scooter from Newmarket Library if you have any mobility problems.