Jobs
Retail Customer Advisor (24 hours)
Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further.
The Three Store in Newmarket is located in the town centre, surrounded by boutique shops, cafes, and just a short distance from the town’s iconic horse racing venues and the National Horseracing Museum. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store’s performance
Hours: 24 hours across 4 days per week, including weekends on a rotation basis
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to ‘wow’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
We’re excited to receive your application to join Team Three!
Posted on: Friday 11 October 2024
Shopping Centre Cleaner
An excellent opportunity has arisen to join Kingdom Cleaning as a Full Time Cleaner, working at The Guineas Shopping Centre in Newmarket CB8 area.
The Shopping Centre Cleaner is responsible for maintaining the cleanliness, hygiene, and overall appearance of the shopping centre, including common areas, restrooms, food courts, parking lots, and other public spaces.
Hours: On average 44 hours per week, shifts as per site rota. Wednesday’s 06:00am - 12:00pm, Thursday, Friday 06:00am - 19:00pm & Saturday’s 07:00am - 19:00pm.
Pay rate: £11.55 per hour with double pay on public holidays.
What’s in it for you?
- Contributory pension scheme.
- A friendly and supportive team.
- Training, career development & progression opportunities.
- Overtime opportunities.
- Free parking on site.
- Access to advanced / early pay scheme.
- Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
Responsibilities:
- The Cleaner will be responsible for the cleaning of all areas within the contract.
- Achieving high standards, you will ensure the service is operated safely and hygienically.
- Empty bins across the site.
- Dust and wipe down surfaces.
- Clean windows, glass patricians and mirrors using the appropriate cleaning products.
- Vacuum common areas.
- Use of the onsite machinery such as a viper scrubber dryer, demon pressure washer and floor buffer.
- Clean spillages across the site
- Monitor and report inventory and supplies to the correct parties.
- Adhere to all health and safety regulations put in place for the site.
- Report any maintenance issues, hazards, or accidents/incidents to the appropriate parties.
- Wear the issued appropriate personal protective equipment as required.
- Complete on-site documentation for the daily tasks issued.
- Maintain a positive and professional demeaner with customers, tenants, clients and colleagues.
- Respond to any cleaning requests or concerns from customers, tenants, clients and colleagues.
The following skills are also essential:
- A ‘Can do’ attitude
- Excellent organisational skills
- The desire to do a good job
- Excellent Customer service and people skills
- Good time keeping skills
- Previous cleaning experience and knowledge.
If this sounds like you and you’d like to begin your journey on a career in cleaning with Kingdom Cleaning, we would love to talk to you!
Apply for this role here
Posted on: Wednesday 8 January 2025
